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Capabilities

Counter Sales - norfolk, Nebraska

Primary Role: Act as a customer service representative for 3E.

 

Duties and Responsibilities:

  • Interface politely and professionally with both walk in and call in customers. 
  • Interpret customer needs and place orders in system for appropriate material. 
  • Provide customer service duties relating to the customer orders, such as expediting orders, checking on orders, and following up on orders. 
  • Pick orders periodically for will call and wait customers. 
  • Receive returns brought back from customers and prepare paperwork to company’s quality system requirements. 
  • Perform cash and credit card transactions including handling money and making change.  Answer customer questions relating to products we stock.
  • Maintain a relationship with Supplier partners. 
  • Understand and use the resources available from suppliers to help meet customer’s needs.
  • Maintain a positive attitude while working with customers and fellow associates to contribute to a good working environment for all.

 

Secondary Responsibilities:

  • Maintain a clean organized retail environment at the city counter. 
  • Set up & maintain merchandizing displays provided by vendor, located in the show room. 
  • Display marketing announcements for supplier programs run at the branch.
  • Attend Sales and Training meetings as directed by management.
  • Help with trade shows, customer training and other customer events when needed.
  • Follow company quality system guidelines and employee manual guidelines.
  • Be a strong team member; help other departments when possible.

 

Job Qualifications:

  • Neat appearance
  • Polite Demeanor
  • Good telephone etiquette
  • Basic understanding of products and applications, computer inventory system and warehouse. 3 years in warehouse or equivalent educational experience
  • High School Diploma or equivalent

 

Requirements:

  • Commit to completing the Bronze level of EPIC self study sales training. EPIC must be completed in 8 months.
  • Agree to take a “Profile Assessment” test.

 

3E is an Equal Opportunity Employer:  M/F/Vets/Sexual Orientation/Disabled

 

Post offer drug screen and physical required.