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Capabilities

Customer Development & Solutions Outside Support position -
Windsor Heights, Iowa

Job Description:

This position is a support and advocate function for the Business Support & Solutions Group (BSSG) department at 3E. The primary focus and function of the BSSG is to promote 3E’s capabilities and tailor solutions and services according to the customer’s and/or job site's needs.

Primary Function:

Provide an excellent level of customer service and support internal functions the 3E sales development team.


Duties and Responsibilities:
  • Develop a strong understanding of services, solutions, and functions offered by 3E. Be an advocate of support for customers for these services.

  • Maintain and organize customer/contract information, pricing and other related documentation.

  • Manage, organize, and prioritize multiple projects.

  • Provide customer service and support as primary contact between 3E and customer/job site personnel.

  • Understand and function in multiple departments.(Sales, Marketing, Purchasing, and IT).

  • Participate in Sales and Training meetings.

  • Assist with trade shows, customer trainings, and other special events.

  • Follow and adhere to company system and employee manual guidelines.
Required Skills & Qualifications:
  • Must possess a customer oriented mindset.

  • Strong written and verbal communication skills.

  • Ability to effectively communicate with outside vendors and customers.

  • Ability to build, understand, and maintain strong relationships.

  • Ability to travel with occasional overnight stays required.

  • Flexibility to work outside traditional work hours when required.

  • Ability to successfully work independently and in a team environment.

  • Organized with the ability to effectively manage multiple projects.

  • Detail oriented.

  • Ability to learn and understand overall functionality of an electrical distributor.

  • Strong problem solving ability.

  • Ability to analyze workload and establish priorities with time sensitive deadlines.

Job Qualifications:
  • Professional appearance.

  • Polite Demeanor.

  • Must be able to effectively communicate in all forms (Phone, Email, & Person-to-Person).

  • Moderate to expert knowledge of Microsoft Office applications (Word, Excel, Outlook, Access, MS-Project).

  • Two year degree or equivalent work-experience a plus.
A post offer physical and drug screen required.

3E is an Equal Opportunity Employer: M/F/Vets/Sexual Orientation/Disabled